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Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child / Children – a natural person under 18 years of age.
We promise to follow the following data protection principles:
The Data Subject has the following rights:
Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
If you provide us with personal information whilst on a call with us we will input this into our website or internal system for processing. We will not sign you up to any newsletters without consent.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit a form on our website we will record all information submitted including any personal information provided (such as your name and email address).
This information is stored on within our websites database for a short period of time before being sent securely a mail delivery service called Mailgun. We consider Mailgun to be a third party data processor.
If you choose to join our email newsletter, the email address that you submit to us and any other personal information supplied (such as first and last names and mailing list preferences) will be forwarded to MailChimp who provide us with email marketing services.
We consider MailChimp to be a third party data processors. Your email address will remain within their database for as long as we continue to use these services for email marketing or until you specifically request removal from the list.
You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains on our mailing list you will receive periodic (approximately 12 times a year) newsletter-style emails from us.
Should you choose to contact us using a mailto email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
You are responsible for the security of your email software used to send emails to us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
Some websites allow GA to track your IP address, however we anonymise your IP address from Google so no personal information is passed. We consider Google to be a third party data processor.
Disabled by default unless you have manually opt’d in.
If you opt in we use Facebook Pixel Tracking to help us measure conversions from our Facebook to our website. This also allows us to target adverts to Facebook users who have visited or interacted with our site. We class Facebook as a third party data processor.
It is worth noting – If you are logged into any of Facebooks services then they may track your site usage directly. We have no control or use over that.
Disabled by default unless you have manually opt’d in.
If you opt in we use Google Adwords Tracking to help us measure conversions from our paid advertising on Google. This helps us improve the layout of our website and refine any advertising keywords used on Google Adwords. We class Google and Google Adwords as a third party data processor.
It is worth noting – If you are logged into any of Googles services then they may track your site usage directly. We have no control or use over that.
We use a variety of modern payment providers to bill for our services or products. These companies will have access to your personal and payment information. We never store or have any access to your credit / debit card details.
The third party we use is StudyPay.
We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.
When active users will have the option to chat with us in real time via our live chat application. The service uses Google Firebase to securely send and receive messages from our website to our live chat console. We retain a copy of the live chat for up to 30 days.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Any data provided (including personal data) will be stored for our records and minimum legal requirements. For example we need to keep records of our customers.
We store all email address preferences for Newsletters so that we know if you are subscribed or unsubscribed.
We annually remove personal information from our system that we have no legal requirement to keep.
We reserve the right to store your data in secure locations for processing such as a bespoke administration system or protected Google Sheets / Drives.
We take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we can not guarantee the security of information.
If you have a username and password you are required to keep these safe and protected.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our website is intended for over 18’s only. Any information regarding a Child or Children must only be submitted on request when provided by a parent, guardian or the child where a parent or guardian is present. Any information requested is always kept strictly to a minimum for us to provide our service.
Alpine French School
934 Route des Bois Venants
Tel: +33 (0) 450 79 08 38
Last change: 25th May 2018